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How to prepare for a telehealth visit.

Updated: Oct 23, 2021

I created this blog to help you prepare to get the most out of our virtual visit. My goal is for you to feel as comfortable as you would during an "in person visit". Actually you may find that you can be even more comfortable with the fact that you can still wear your pj's and not have to get all dressed up, fight traffic, sit in a crowded waiting room, or have to wear a crunchy paper gown. So here are a few things you may wish to do to have the ultimate telehealth experience.

  • Take a moment to jot down questions you have or symptoms you want to discuss. Have pen and paper ready for note taking. Have any recent home monitoring readings such as glucometer readings, oral temperature, blood pressure readings on hand. Have a written list of your current medications to refer to.

  • Double-check your equipment. Make sure that your volume is up and camera access has been granted before the call starts. Make sure that you prepare your device a couple of minutes before the visit so that technological issues won't delay your appointment.

  • Think about the setting. Do your best to find a quiet, well-lit corner somewhere to have your visit. Avoid sitting outside, as there is extra noise and potentially wind noise that will interfere with the call. Sunlight often causes glare and difficulty seeing your screen. Avoid positioning yourself in front of a bright window. Position yourself so that your face is centered in the middle of the screen and the webcam is at eye level. You may want to use a stand, or if using a cell phone to prop it up somehow. If you are experiencing musculoskeletal pain, I recommend that you have ample room to be able to freely move all of your extremities and to be able to stand, sit, squat, etc. If you are experiencing stomach pain, I may ask you to lay down on a couch or flat surface.

  • Depending on the type of visit you will be having and what will be discussed, it may be helpful to have a family member, friend, or even home health nurse sit in on the call with you to assist with note taking, camera manipulation, and technical help if needed.

  • Just as you would during an office visit, eliminate distractions an interruptions during the virtual visit and give your provider your undivided attention. Turn off notifications on your cell phone and shut down apps that might create distractions and noise.

  • You may be asked, depending on your visit, to obtain a flash light, or a measuring tape, or even some sort of weights etc. Most items, if needed are usually common household items and easily obtainable.

I hope this helps you in preparation for your virtual visit and I look forward to helping you in the absolute best way possible. Thank you for using Urgent Virtual Clinic, LLC for your healthcare needs. Melissa Roberts, PA-C

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